This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

We now have  a nurse practitioner service we can offer to patients. They are able to treat most acute problems so you may be directed to these instead of a GP.


Please note patients are registered to the practice list and not individual GP's, doctor of choice is not always possible but we try to accommodate.


Our Reception team now triage every call by asking you a few questions regarding the nature of your appointment.  This is so they can navigate you to the best clinician in our team to treat you.  As our team is expanding this may not by a doctor. Please try to help them by giving us as much information as possible as to why you would like an appointment.


We would like to welcome Sam Barker  to our clinical team.  Sam joins us as a mental health nurse who will be able to see our patients with any mental health problems including depression, anxiety, stress etc.  




Complaints

How to make a complaint

Practice complaints procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.  We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our complaints system meets national criteria.

 How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at the most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaints:-

  • Within 12 months of the incident that caused the problem, or
  • Within 12 months of discovering that you have a problem, provided this is within 12 months of the incident.

 Complaints should be addressed to the Practice Manager, or to a doctor.  Alternatively, you may ask for an appointment with the practice manager in order to discuss your concerns.  She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly.

 What shall we do

 We shall acknowledge your complaint within Three working days and aim to have looked into your complaint within ten working days of the date when you raised it with us.If this is not possible we will write and explain why there is a delay and all complaints should have been completed within 20 working days. We shall then be in a position to offer you an explanation, or a meeting with the people involved.  When we look into your complaint we shall aim to:-

  •  Find out what happened and what went wrong
  • Make it possible for you to discuss the problem with those concerned, if you would like this
  • Make sure you receive an apology, where this is appropriate
  • Identify what we can do to make sure the problem doesn’t happen again 

Where can I get further help and advice?

  • Independent Complaints Advocacy (ICA) provides advice and support to people who want to complain about the NHS. 

           Telephone - 0808 801 0390

      Post - 5th Floor, Arthur House, Chorlton Street,    Manchester M1 3FH.

  • Healthwatch Bolton will provide patients, carers, their families and members of the Bolton community with information about their rights and choices in health and social care. They can be contacted on:                             Telephone:  01204 372842 or Email:  infro@healthwatchbolton.co.uk


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website